Retail Sales Assistant Kaiāwhina Hokohoko
Retail sales assistants serve customers, look after stock items and process sales.
Retail sales assistants may do some or all of the following:
- greet customers and help them choose products
- advise customers how to use and care for products
- assist with customer purchases, price enquiries and special orders
- carry out stocktakes and order new stock
- check delivered stock against orders and ensure it is in good condition
- price and display stock
- handle customer complaints
- keep the retail space tidy and clean.
Retail sales assistants need to be reasonably fit and healthy, as they spend a lot of time on their feet and may do heavy lifting.
Useful experience for retail sales assistants includes:
- cash handling
- customer service
- visual display and merchandising
- other work that involves helping people.
Retail sales assistants need to be:
- good communicators
- friendly and helpful
- good at customer service
- honest and reliable.
Retail sales assistants need to have:
- sales skills
- knowledge of the products they are selling, and how they are used
- knowledge of the Consumer Guarantees Act
- cash-handling and basic maths skills
- knowledge of their employer's policies and regulations for operation and sales
- ability to display stock
- good communication skills.
Retail sales assistants:
- usually work regular business hours, but may also work evenings and weekends
- work in shops or warehouses and may also work outdoors – for example, in garden centres.
No specific secondary education is required for this job, but English and maths to at least NCEA Level 1 are useful.
Retail sales assistants may move into senior sales, supervisory, shop management or regional management roles.
Years Of Training
There are no specific requirements to become a retail sales assistant.
However, you can work towards a qualification on the job such as the New Zealand Certificate in Retail (Levels 3 and 4).