Debt Collector Kaikohi Nama
Debt collectors help businesses and individuals collect money or goods from people with overdue debts.
Debt collectors may do some or all of the following:
- keep track of client accounts and contact them to find out why they haven't paid their debts
- work with clients to implement payment plans
- organise the repossession of items or legal action against clients to settle overdue debts.
Useful experience for debt collectors includes:
- work as a legal clerk
- call centre work
- customer service work
- credit control work
- work in a bank or insurance company.
Debt collectors need to be:
- good communicators, including with people who are angry or upset
- good negotiators
- emotionally intelligent and able to relate different people
- confident, resilient and self-motivated
- able to work well under pressure
Debt collectors need to have knowledge of:
- the Credit Contracts and Consumer Finance Act
- relevant sections of the Consumer Guarantees Act and Privacy Act
- District Court rules and procedures.
usually work regular business hours or do shift work that includes weekends and evenings
- work in call centres and offices
- may travel locally or nationally to visit clients.
No specific secondary education is required for this job, but economics, maths and accounting to at least NCEA Level 2 is useful.
Debt collectors may move into team management roles or other finance industry roles.
Years Of Training
There are no specific requirements to become a debt collector. However, many employers prefer you to have a New Zealand Certificate in Contact Centres (Level 3 or 4).
Debt collectors gain skills on the job and can also study for their certificate while working.